We’ve been putting together a few “meet the team” introductions recently, mainly so people know who’s who when they call in or pop by. This time it’s Craig’s turn - he’s our Manager here at Loveless Cook Blinds and the person most of us seem to drift to when we need something sorted out.
Craig joined us in 2025. There wasn’t a big settling-in period with him - he just got on with things and fitted in without any fuss. It didn't take long for people to realise he’s the kind of person you can rely on for a straight answer or a bit of clarity when things get busy. No drama, no over-explaining, just a sensible approach that keeps the place running smoothly.
Before joining us, he’d spent years in sales and customer service, and you can spot it a mile off. He’s good with people, he listens properly, and he doesn’t overcomplicate things. If you asked him what he enjoys most, he’d probably say meeting new people - not in a scripted way, but because he genuinely likes talking to customers and hearing what they need.
His role is fairly broad. He looks after the team, keeps an eye on targets, deals with the day-to-day issues that crop up, and makes sure our service levels stay where they should be. He’s also the one who checks in with the team about anything practical - from workloads to making sure everyone’s safe and has what they need to do the job properly.
If you ever want to get him talking about products, bring up Allusion blinds. They’re his favourite. He likes them because they’re versatile and easy to work with, and because they look good without being overcomplicated. The walk-through feature is the part he always points out first.
Away from work, Craig keeps things fairly low-key. He plays guitar, spends time with his partner Sophie, and talks proudly about his daughters, Lucy and Ebele. If you ever ask him how they’re doing, you’ll get a proper smile out of him.
Craig plays a big part in how the team runs day to day, and a lot of customers have said how helpful he is on the phone or during visits. If you’re looking for a trade partner who values straightforward service and proper communication, he’s a good person to start with!
