What this Privacy Notice covers
This Privacy Notice cover the activities of Loveless Cook Blinds Ltd. The data controller is the relevant company whose services are being used (collectively referred to in this Notice as "Loveless Cook Blinds Ltd" “LCB” or "we" "our" or "us"). We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That's why we've developed this Privacy Notice which:
- Sets out the types of personal data that we collect
- Explains how and why we collect and use your personal data
- Explains when and why we will share personal data with other companies and with other organisations; and explains the rights and choices you have when it comes to your personal data
Loveless Cook Blinds Ltd serve a variety of registered customers in different ways and this Notice applies to you if you use our services (referred to in this Notice as "our Services"). To use our Services you must be a customer,business, trader or other organisation who wishes to use our Services for the purpose of that customer,business or enterprise. Using our Services means being a registered customer ofLoveless Cook Blinds Ltd.
What Personal Data Do We Collect?
This section tells you what personal data we may collect from you when you use our Services
When you register as a customer of Loveless Cook Blinds Ltd we will collect
- Your personal details, including the name of the proposed account holder, your business address, email addresses, phone numbers and title.
- You will be given an account name which identifies your customer account and will be used by us.
- Trading names, including proof of trading address and sales information will also be captured
In addition to the above, if you shop with us online via our Websites we may collect:
- Your account password
- Information about your purchases (for example, what you have bought and when)
- Google analytics information regarding URL, Java and flash enabling, and other browser information
- Information about your online browsing behaviour on our Websites and information about when you click on one of our adverts (including those shown on other organisations' websites)
- Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and location information based on IP address and language
We will also collect additional information from customers' who apply for and/or obtain credit accounts including:
- Your bank account details (or those of the payer);
- Your credit history and other financial information either via credit searches you have authorised as part of your application or that you have provided as part of your application
Whenever your account is used we will collect transactional information regarding the goods purchased, payment method, date and time of purchase
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect
- Personal data you provide about yourself anytime you contact us about our Services including by phone, email or post or when you speak with us through social media and trade shows
- Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
- Your feedback and contributions to customer surveys and questionnaires.
Other Sources of Personal Data
We may also use personal data f rom other sources, such as specialist companies that supply information.
Members of the Public
From time to time we may be contacted by individuals who are not account holder s.
In those circumstances we will gather sufficient information to address the query or issue (such as name, address and contact details). In some cases we may need to pass that information on to a third party, such as a supplier (in the event of a product related query) or a third party advisor in order to address the matter in question. Any information obtained will be processed purely for the purpose of the single issue or query raised and will be deleted in line with our retention policy once the matter has been closed.
How and Why We Use Personal Data
This section explains in detail how and why we use personal data
We use your personal data to ensure we can deliver our Services to you as follows:
- Manage the account you hold with us.
- Process your orders, refunds and credits.
- Deliver goods to your premises.
- Communicate with you about your account or the services required.
- Produce invoices and statements and make them available on line for you.
- Consider any application for credit.
- Maintain your credit account.
- Communicate with you in emergencies.
- As evidence of identity for high cash transactions and for the granting of credit.
- Review your purchase history to enhance the online shopping experience via tools such as your Recent Purchases and Copy Previous Order
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and to help you with any orders and refunds you may request. Processing your data in this way is necessary to enable us to fulfil our obligations to you as your supplier.
We will also use your data to:
Manage and improve our website, product ranges and deliveries for example
Data is used to help develop and improve our product range, services, information technology systems, know-how and the way we communicate with you. We rely on the use of personal data to carry out internal market research which enables us to serve you better as a customer
Detect and prevent fraud or other crime
We have an obligation to ensure that our Services are safe and consequently, if required your data may be processed in order to detect and prevent fraud, other crimes and the misuse of our Services. This helps us to make sure that you can safely use our Services.
Personalise your customer experience
On the Loveless Cook Blinds Ltd website we may also use your online browsing behaviour as well as your trade counter and online purchases to help us better understand you as a customer and provide you with personalised offers and services.
Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you – such as allowing you to place the same order again and to personalise communications to your business type and local area. This helps us meet your needs as a customer. We can then provide you with relevant marketing communications (including by email, phone and post where permitted), relating to our products and services, and those of our suppliers and third parties. We may also measure the effectiveness of our marketing communications.
We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your business needs.
Changing your preferences
You can state your marketing preferences when you register with us as a customer and can change these at any time after that by notifying us either by telephone or at our premises, updating your email preferences or by unsubscribing to an email
You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.
Contact and interact with you
We may contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications and to respond to your queries.
Manage promotions and competitions
Manage any promotions you take part in, including those we run with our suppliers and other third parties.
We need to process your personal data so that we can administer the promotions and competitions you choose to enter.
Sharing personal data with Third Parties and Service Providers
This section explains how and why we share personal data with third parties and Service Providers
When we share personal data with these companies we require them to keep it safe.
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments, credit checking and those who provide service on our behalf such as delivering orders to your premises. We only share personal data necessary to enable our Service Providers to provide their services.
Sharing personal data with other organisations
This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:
- If the law or a public authority says we must share the personal data.
- If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk).
- To an organisation we sell or transfer (or enter in to negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us;
- To any other successors in title to our business
How we protect personal data
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.
- We use computer safeguards such as firewalls, data encryption, a private network and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
- We protect the security of your information, while it is being transmitted to Third Party Suppliers and Service Providers, using secure Peer to Peer Encryption (P2PE), Virtual Private Networks (VPN) or Transport Layer Security (TLS)
We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
When we send any data to any third party we will take steps to ensure the safety of your data
Marketing and Market Research
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, at our premises, over the phone or in writing at any time.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.
Improve the way our Websites work
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features
Improve the performance of our websites
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse
These Cookies collect data that is mostly aggregated and anonymous
Deliver relevant online advertising
Cookies used for this purpose are often placed on our Website by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Website and on other organisations' website. You may also see adverts for other organisations on our Website
Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert or message, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert
Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Under the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request.
If you would like a copy of the personal data we hold about you, please write to:
Data Privacy Officer, Loveless Cook Blinds Ltd, Burnet Road, Sweetbriar Industrial Estate, Norwich, Norfolk NR3 2BS or at firstname.lastname@example.org
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect or recently changed, please let us know and we will amend them.
Changes to this Privacy Notice
We reserve the right to make changes to this Privacy Notice from time to time, so please take the time to review periodically.
Last reviewed May 2018